Refund and Cancellation Policy
This policy explains how cancellations and refund requests are handled for Savannah Tradegate services and product inquiries before full online checkout is enabled.
Savannah Tradegate Group Ltd
Office
Popman House
1st Floor, Office No. B103
Nairobi, Kenya
1. Current Payment Notice
The website currently supports inquiries and service requests. If online payments or checkout are added later, this policy will be reviewed and updated before launch.
2. Service Cancellations
Clients should contact Savannah Tradegate as early as possible to cancel or amend a request.
Cancellation options may depend on whether work has started, whether documents have been submitted to third parties, or whether statutory or supplier fees have already been paid.
3. Refund Eligibility
Refund eligibility is reviewed case by case and may depend on the stage of work and costs already incurred.
- Refunds may depend on whether work has started.
- Statutory, government, or third-party fees may be non-refundable once paid.
- Completed consultation, processing, setup, or administrative work may not be refundable.
4. Product Orders
For product purchases or quotations, refunds and returns may depend on product condition, supplier terms, warranty status, and whether installation, configuration, activation, or delivery processing has begun.
5. Processing Time
Refund requests, if approved, will be handled within a reasonable business period. Timing may depend on payment method, supplier processes, bank processing times, or third-party platform requirements.
6. Contact
To request a cancellation, amendment, or refund review, contact Savannah Tradegate Group Ltd at savannahtradegateltd@gmail.com.
7. Future eCommerce Update
This policy should be reviewed and updated before enabling online checkout, card payments, mobile money checkout, or automated online payment flows.